Always text your location first. Texting the location immediately is vital for a quick response.
Key Questions you will be asked: Who? What? Where? When? Weapons?
All texts to 9-1-1 are subject to North Carolina public records laws just as the phone calls.
Residents are encouraged not to “test” this service by texting 9-1-1 unnecessarily. Texts to 9-1-1 require the call-taker to stay on that line, therefore the call-taker is not available to answer other calls requesting emergency services.
A voice call is still the preferred option.
A text or data plan is required in order to text 9-1-1 with these major carriers.
Poor reception due to your location or lack of service coverage by your carrier could result in a bounce back message that text to 9-1-1 is unavailable.
"Call if you can, text if you can’t.”
Keep in mind that emergency texts to 9-1-1 do not receive priority on the wireless network therefore when using texts to 9-1-1 speed can depend on the network strength and availability of the wireless carrier.