ICATS Mission Statement
- To provide safe, on-time, and reliable transportation to the citizens of Iredell County.
- To be a respected and reliable source of transportation that is in the forefront of citizens' minds when considering transportation options.
Iredell County Area Transportation System (ICATS) is a Community Transportation Program that serves human service consumers as well as the general public. ICATS operates as a ride-sharing system that enables routes and schedules to be structured to transport multiple passengers to multiple destinations. Services are provided through deviated-fixed routes, subscription routes, and demand-response service trips. ICATS wants to make public transportation work for all. We welcome suggestions for ways to improve our service.
How to Schedule A Trip
After being signed up for service, trips may be scheduled by calling reservations at (704) 873-9393, between the hours of 8 a.m. and 3 p.m. Monday through Friday. Trips may be scheduled up to one month in advance. Voice mail is available after hours, on weekends, and on holidays. Drivers are not allowed to take reservations for passengers. Human Service Agencies must complete a Reservation Form on behalf of their clients. Reservation forms should be faxed to (704) 873 8125 or e-mailed.
Please have the following information available to schedule a trip:
- Name of the passenger
- Street address of the passenger
- Telephone number of the passenger
- Destination name and street address of where the passenger needs to go
- Date of the appointment
- Time of the appointment
- Return time (two hours automatically scheduled if return time is not known/provided)
- If applicable, type of assistive device used (wheelchair, walker, cane)
- If an escort or personal care attendant will accompany the passenger
48 Hour Notice REQUIRED
Wait Time / Rider Readiness
Drivers can only wait for a passenger for up to 5 minutes after arriving for pick up. If a passenger will not be ready for the scheduled pick-up, the passenger should call the dispatch office as soon as possible. Drivers are not allowed to enter private homes, apartments, doctors' offices, grocery stores, office buildings, etc. to look for passengers or notify them of the van's arrival.
Cancellations And/Or No-Show
If a passenger cannot take a scheduled trip, the passenger must call 2 hours before their pick-up time to cancel their trip. Trips before 8:00 am must be canceled the day before. Passengers are encouraged to cancel their reservation as soon as they know a trip will not be taken. Voice mail service is available after hours, on weekends and on holidays. If a passenger elects not to take a trip or fails to cancel the trip less than the requested 2 hours before the pick-up time, a 'no-show' trip is recorded. Three 'no-show' trips will result in a suspension of services.
For hearing impaired passengers, please call 711 for the Telecommunications Relay Services. Or, call 800-735-2962(TDD/TTY) or 800-735-8262 (voice).