Customer Satisfaction Survey

2. Did the Health Department staff greet you in a friendly manner?

   1. Yes
   2. No

4. Do you feel as if your issue was handled professionally?

   1. Yes
   2. No

6. Were your questions answered completely and to your satisfaction?

   1. Yes
   2. No

8. In your opinion, did the employee(s) involved with your issue have a thorough understanding of their department and was able to assist you with that knowledge?

   1. Yes
   2. No

10. If you made a phone call to this department, was the employee answering the phone courteous and helpful, transferring you quickly to the person who could best assist you?

    1. Yes
    2. No

12. Do the hours of service available to you meet your needs?

    1. Yes
    2. No
    3. N/A

14. Please include any comments regarding hours of service:

16. How would you rate your experience with the department?

    1. Excellent
    2. Good
    3. Average
    4. Fair
    5. Poor

18. How would you rate your overall experience with the Iredell County departments, employees, and services?

    1. Excellent
    2. Good
    3. Average
    4. Fair
    5. Poor

20. Overall, how satisfied are you with the Iredell County website?

    1. Excellent
    2. Good
    3. Average
    4. Fair
    5. Poor

22. Did you find what you were looking for on this site?

    1. Yes
    2. No

24. Was the navigation system helpful?

    1. Yes
    2. No

26. Please share any comments on the navigation or usability of this site.

28. Please list any comments/suggestions to improve our customer service or website.

30. We appreciate your comments. If you would like someone to contact you, please let us know the most convenient method and time of day.

    We appreciate your comments. If you would like someone to contact you, please let us know the most convenient method and time of day.

32. Method of contact preferred:

    1. Telephone
    2. Email
    3. Postal Service
    4. Fax
    5. Meeting
    6. Other

34. Name*

36. Phone*

38. Other Contact Information

Leave This Blank:


40. 1. Receive an email copy of this form.
41. Email address

    This field is not part of the form submission.

42. Submit

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